Refund policy
Lucent Design Return & Refund Policy
Because Lucent Design items ship directly from our fulfillment partners, please read this policy carefully — it reflects our dropshipping model.
Return window You have 30 days from the date of delivery to request a return, in line with Google Merchant Center's minimum return-window requirement. To qualify, items must be unused, undamaged, and in their original packaging.
Non-returnable items
- Final sale / clearance items
- Made-to-order or personalized items
- Items damaged due to misuse after delivery
How to start a return Email support@lucenttdesign.com with your order number, reason for return, and photos if the item arrived damaged or defective. Because our products are fulfilled by third-party suppliers, we will provide return instructions (and, when applicable, a return address) within 2 business days of your request — this may differ from our business address above.
Refunds Once your return is received and inspected by our fulfillment partner, refunds are issued to your original payment method within 5–10 business days. If a refund is approved due to our error (wrong/damaged/defective item), we cover return shipping; otherwise return shipping is the customer's responsibility.
Damaged, defective, or missing items Contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund — no return required in most cases, since the item is defective at the supplier level.
Order cancellations Orders can be canceled free of charge within 12 hours of purchase, before they are forwarded to our fulfillment partner for processing. After that window, the order may already be in production/shipping and cannot be canceled, but our return policy still applies.
